Privacy Policy
Port Stephens Tourism Limited trading as Destination Port Stephens
ABN 96 080 458 733
Last updated: 8th October, 2026
1. Our commitment to privacy
Port Stephens Tourism Limited trading as Destination Port Stephens (DPS, we, us or our) respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, store and disclose personal information and how you can contact us about your information. Where applicable, DPS handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What personal information we collect
The personal information we collect depends on how you interact with us and may include:
- your name;
- email address and telephone number;
- business name, position and contact details;
- information you provide when making an enquiry or contacting us;
- information you provide when subscribing to our newsletters or other communications;
- information you provide when entering a competition, promotion, survey or event;
- information provided through our Partner and industry activities; and
- information about your interactions with our website and digital communications.
We only seek to collect personal information that is reasonably necessary for our activities.
DPS does not process visitor bookings or payments through the Visit Port Stephens website. If you follow a link from our website to make a booking with a tourism operator or third-party booking provider, any personal and payment information you provide is collected and handled by that provider in accordance with its own privacy policy.
3. How we collect personal information
We may collect personal information when you:
- visit or interact with our website;
- subscribe to a newsletter or other communication;
- submit an enquiry or contact form;
- enter a competition, promotion or survey;
- register for or attend an event;
- communicate with us by email, telephone, social media or in person;
- become a DPS Partner or interact with us as part of the tourism industry; or
- otherwise provide information directly to us.
We may also receive information from third parties where it is lawful and appropriate to do so.
4. How we use personal information
We may use personal information to:
- respond to enquiries and requests;
- provide information you have requested;
- send newsletters and marketing communications where you have subscribed or otherwise consented to receive them;
- administer competitions, surveys, events and promotions;
- communicate with DPS Partners and industry stakeholders;
- understand how visitors use our website and digital communications;
- improve our website, destination marketing and services;
- undertake research and analysis; and
- meet our legal and regulatory obligations.
We will not use personal information for purposes unrelated to those for which it was collected unless permitted or required by law.
5. Email marketing and newsletters
If you subscribe to Visit Port Stephens or Destination Port Stephens communications, we may use your contact details to send you destination inspiration, what's on information, news, offers and other relevant communications.
You can unsubscribe at any time by using the unsubscribe link contained in our marketing emails or by contacting us.
We will handle electronic marketing communications in accordance with applicable Australian laws, including the Spam Act 2003 (Cth).
6. Website analytics and cookies
When you visit our website, certain technical information may be collected automatically, such as your browser type, device type, IP address, pages visited, referring website and interactions with the website.
We may use cookies and similar technologies to:
- enable website functionality;
- understand how visitors use the website;
- measure website and campaign performance;
- improve the visitor experience; and
- support relevant advertising and destination marketing.
We may use third-party analytics, advertising and digital marketing services, such as Google and Meta, which may use cookies or similar technologies in accordance with their own privacy policies.
You can control or restrict cookies through your browser settings and, where available, through the cookie controls provided on our website.
7. Disclosure of personal information
We may disclose personal information where reasonably necessary to organisations that assist us in operating our activities, including:
- website, hosting and IT service providers;
- email marketing and CRM providers;
- analytics and digital marketing providers;
- event and competition service providers;
- professional advisers and contractors; and
- government, regulatory or law enforcement authorities where required by law.
We do not sell personal information.
Where we use third-party service providers, information will only be disclosed where reasonably necessary for them to provide services to DPS.
8. Overseas disclosure and third-party platforms
Some technology and service providers used by DPS may store or process information outside Australia.
This may include providers of website hosting, email marketing, CRM, analytics, social media and digital advertising services.
Where practicable, DPS takes reasonable steps to ensure personal information handled by service providers is appropriately protected.
9. Third-party websites
The Visit Port Stephens website contains links to tourism operators, accommodation providers, attractions, restaurants, event organisers, booking platforms and other third-party websites.
When you follow a link to another website, that organisation's privacy policy applies to information you provide to it.
DPS is not responsible for the privacy practices of third-party websites or services.
10. Security and retention
DPS takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.
No electronic transmission or storage system is completely secure, and DPS cannot guarantee the absolute security of information transmitted electronically.
11. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete or misleading. To make a request, please contact us using the details below.
We may need to verify your identity before providing access to personal information.
12. Privacy enquiries and complaints
If you have a question or concern about how DPS handles your personal information, please contact us. We will consider and respond to privacy enquiries and complaints within a reasonable timeframe.
If you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, technology, operations or legal obligations. The current version will be published on our website with the date it was last updated.
14. Contact us
Destination Port Stephens
Port Stephens Tourism Limited
60 Victoria Parade
Nelson Bay NSW 2315
Email: info@portstephenstourism.com.au
Website: www.portstephens.org.au