Website Terms of Use
Port Stephens Tourism Limited trading as Destination Port Stephens
ABN 96 080 458 733
Last updated: 8th October, 2026
1. About this website
The Visit Port Stephens website, www.portstephens.com.au (the Website), is owned and operated by Port Stephens Tourism Limited trading as Destination Port Stephens (DPS, we, us or our).
The Website provides destination information and promotes tourism experiences, accommodation, attractions, events, hospitality businesses and other visitor services in Port Stephens and surrounding areas. By accessing or using the Website, you agree to these Terms of Use. We may update these Terms from time to time by publishing an updated version on the Website.
Nothing in these Terms excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or other applicable legislation that cannot lawfully be excluded, restricted or modified.
2. Destination and operator information
DPS aims to provide useful, accurate and current information to visitors. However, tourism information can change and we cannot guarantee that all information published on the Website is complete, accurate or current at all times.
Information including business details, opening hours, prices, availability, facilities, accessibility information, images, events and experiences may be provided by individual tourism operators, the Australian Tourism Data Warehouse (ATDW), event organisers or other third parties.
DPS may not independently verify all information supplied by third parties. Visitors should confirm information that is important to their travel plans directly with the relevant tourism operator or service provider before travelling or making a booking.
3. Tourism operators and bookings
DPS is a destination marketing organisation. We are not a booking platform and, unless expressly stated otherwise, do not own, operate or provide the accommodation, tours, attractions, experiences, transport, hospitality services or other tourism products promoted on the Website.
The Website may provide links that enable you to visit a tourism operator's website or a third-party booking platform. Any enquiry, booking, payment or transaction you make after leaving the Visit Port Stephens Website is made directly with the relevant tourism operator or third-party provider.
Those transactions are subject to the relevant provider's own terms and conditions, including its pricing, payment, cancellation and refund policies and privacy practices. DPS is not a party to those transactions and is not responsible for the delivery, quality, availability or cancellation of tourism products or services supplied by third parties.
Nothing in these Terms limits any rights you may have directly against a tourism operator or other provider under the Australian Consumer Law or other applicable legislation.
4. Operator listings and recommendations
The Website promotes a wide range of tourism businesses, products, experiences and events. The inclusion of a business, product or service on the Website does not constitute a guarantee by DPS regarding its quality, suitability, availability, safety or performance.
Some businesses featured on the Website are DPS Partners. Other information may be sourced through ATDW or other tourism and destination information sources.
Visitors are responsible for determining whether a particular operator, product or experience is appropriate for their individual requirements.
5. Events
Information about events is provided for general visitor information and may be supplied by event organisers or other third parties. Event dates, times, locations, programs, ticketing arrangements and other details may change without notice. Events may also be postponed or cancelled due to weather, operational requirements or circumstances outside DPS's control.
Visitors should confirm current event information with the relevant event organiser before attending or making travel arrangements.
6. Outdoor experiences, conditions and safety
Port Stephens offers a wide range of beaches, waterways, national parks, walking trails, wildlife experiences and other outdoor activities.
Information provided on the Website about these places and experiences is general visitor information only. Conditions, access, weather, tides, track conditions, closures and safety requirements can change. Visitors should consider their own circumstances and abilities and check current information from the relevant operator, land manager, emergency service or government authority before undertaking an activity.
Maps, suggested itineraries, distances and travel times published on the Website are indicative only.
7. External websites and links
The Website contains links to websites and services operated by third parties, including tourism operators, accommodation providers, attractions, restaurants, event organisers, government agencies, booking platforms and other tourism organisations. These links are provided for visitor convenience.
DPS does not control third-party websites and is not responsible for their content, availability, security, privacy practices or the products and services they provide. When you leave the Visit Port Stephens Website, you should review the terms, conditions and privacy policies of the website you are visiting.
8. Images and destination content
Images, video and other content used on the Website are intended to represent Port Stephens and the experiences available within the destination.
Conditions, landscapes, wildlife encounters, accommodation, food, activities and experiences may vary from those depicted. Images should not be interpreted as a guarantee that a particular experience, condition or feature will be available at the time of your visit.
9. Intellectual property
Unless otherwise stated, content on the Website, including text, photographs, video, graphics, logos, branding, maps, itineraries and other material, is owned by or licensed to DPS and is protected by applicable intellectual property laws. You may access and use Website content for personal and non-commercial purposes.
You must not reproduce, modify, republish, distribute, commercially exploit or represent Website content as your own without the prior written permission of DPS or the relevant rights holder, except where permitted by law.
The Destination Port Stephens and Visit Port Stephens names, logos and associated branding must not be used without appropriate permission.
10. Acceptable use
You must not use the Website in a way that:
- breaches any applicable law;
- infringes the rights of DPS or another person;
- interferes with the operation or security of the Website;
- introduces malicious software, viruses or other harmful material;
- attempts to gain unauthorised access to the Website or its systems; or
- uses Website content for unlawful, misleading or unauthorised commercial purposes.
DPS may restrict access to the Website where we reasonably believe these Terms have been breached.
11. Website availability
We may change, update, remove or add Website content at any time without notice.
While we take reasonable steps to maintain the Website, we do not guarantee that it will always be available, uninterrupted, secure or free from errors or harmful components.
12. Liability
To the maximum extent permitted by law, DPS does not accept liability for loss or damage arising from reliance on information published on the Website or from products, services, bookings or transactions provided by third-party tourism operators or service providers.
DPS is not responsible for changes, cancellations, errors or omissions relating to products, services, events or information supplied by third parties.
Where liability cannot lawfully be excluded, these Terms do not exclude, restrict or modify any consumer guarantee, right or remedy conferred by the Australian Consumer Law or other applicable legislation.
13. Privacy
DPS respects your privacy and handles personal information in accordance with applicable privacy legislation and our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose and protect personal information collected through the Website, including information provided through enquiry forms, newsletter subscriptions and other online interactions.
Please refer to our [Privacy Policy link] for further information.
14. Changes to these Terms
DPS may amend these Terms of Use from time to time. The current version will be published on the Website with the date it was last updated.
Your continued use of the Website following an update constitutes acceptance of the revised Terms.
15. Governing law
These Terms are governed by the laws of New South Wales, Australia.
Any dispute relating to these Terms or use of the Website will be subject to the jurisdiction of the courts of New South Wales.
16. Contact us
For questions about these Terms of Use or the Visit Port Stephens Website, please contact:
Destination Port Stephens
Port Stephens Tourism Limited
60 Victoria Parade
Nelson Bay NSW 2315
Email: info@portstephenstourism.com.au
Website: www.portstephens.com.au